Privacy & Policy

Including Terms of Use

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Terms of Use:

Welcome to TeleDoc Technologies (“TeleDoc”). By accessing or using our website and/or mobile application (the “Services”), you agree to comply with and be bound by the following terms of use (“Terms”). If you do not agree with any part of these Terms, please do not use our Services.

 1. Acceptance of Terms:
   – These Terms constitute a legally binding agreement between you and TeleDoc. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

 
2. User Eligibility:
   – You must be at least 18 years old or have parental consent to use our Services. By accessing or using the Services, you represent and warrant that you meet these eligibility requirements.

 
3. Account Registration:
   – To access certain features of our Services, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

 
4. Service Usage:
   – You agree to use our Services for lawful purposes only and in accordance with these Terms. You are responsible for ensuring that your use of the Services complies with all applicable laws and regulations.

 
5. Intellectual Property:
   – TeleDoc owns all rights, title, and interest in and to the Services and all content displayed on the Services, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and data compilations.
 

6. User Conduct:
   – You agree not to engage in any conduct that, in TeleDoc’s sole discretion, restricts or inhibits any other user from using or enjoying the Services.
 

7. Termination:
   – TeleDoc reserves the right to terminate or suspend your account and access to the Services, in whole or in part, for any reason
 
 
8. Limitation of Liability:
   – TeleDoc shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.
 

9. Governing Law:

   – These Terms are governed by and construed in accordance with the laws of Nigeria. Any legal action or proceeding arising out of or related to these Terms or the Services shall be brought exclusively in the High Courts of Nigeria.
 

10. Account Deletion:

Account Deletion Request for TeleDoc

We respect your privacy and provide a seamless process for account deletion on TeleDoc. To request the deletion of your TeleDoc account, please follow these simple steps:

A. Log In:
Log in to your TeleDoc account using your credentials.

B. Account Settings:
Navigate to the “Account Settings” section within the TeleDoc App.

C. Delete Account:
Locate the “Delete Account” option within the settings.

D. Confirmation:
Confirm your decision by following the on-screen instructions.

Types of Data Deleted:

– Personal Information: Your name, contact details, and other personal identifiers.

– Medical Records: Any health-related information stored on your account.

– Usage Data: Information related to your usage of the TeleDoc App.

Retention Period:

– Upon your account deletion request, we’ll reach out to you for final confirmation, and then the specified data will be promptly removed from our system.

For any additional queries or assistance regarding account deletion, please contact our support team at: Compliance@teledoc.com.ng 

 

 

Privacy Policy:

1. Information Collection:

   – We collect personal information when you register for an account, use our Services, or communicate with us. This may include your name, contact information, medical data, information or history, and other details necessary for the provision of our Services.

2. Data Usage:

   – Your information is used to facilitate doctor consultations, improve our Services, and personalize your experience. We may also use aggregated and anonymized data for analytics purposes.

3. Information Sharing:

   – TeleDoc does not sell or share your personal information without your consent, except as required by law or as necessary for the provision of our Services.

4. Security Measures:

   – We employ industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, and destruction.

5. Cookies:

   – Cookies are used to enhance your browsing experience and provide certain functionalities. You can choose to disable cookies, but this may impact your ability to use certain features of the Services.

 
6. Third-Party Links:

   – Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these third parties, and you should review their privacy policies before providing any information.

 
7. Policy Changes:

   – We reserve the right to update our privacy policy to reflect changes in our data practices. Any changes will be effective immediately upon posting the revised policy.

 
8. Contact Information:
   – For any inquiries about these Terms or our Privacy Policy, please contact us at Hello@teledoc.com.ng.
 
OUR COMMITMENT:

We will be right there when you need us.

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Virtual Doctor Consultation

Connect with experienced Doctors online. (e.g. Neurologist, Obstetricians and Gynecologists, Psychiatrists, Dermatologist, Oncologist, Gastroenterologist, Ophthalmologist, Orthopaedist, Otolaryngologist, Cardiologist, Pediatrician, and many more.)

From the comfort of your home, you can book a virtual & video consultation with an experienced Specialist & doctor online through the TeleDoc App.

Access to Laboratory

Access nearby laboratory partners around you at a discounted rate whenever you conduct your medical tests.

Access to Pharmacy

Access nearby verified Pharmacy partners around you.

For Better Features & Experience

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Give your family the care they deserve. Unlimited consultations with Top & experienced doctors for your entire family.​