- +2349031664872
- Support@teledoc.com.ng
- 2 Osho Street, Ikeja Lagos
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Privacy & Policy
Including Terms of Use
We care for everyone with a personal touch.
Talk to Experienced Doctors online on Private Chat & Call, 24x7
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Terms of Use:
Welcome to TeleDoc Technologies (“TeleDoc”). By accessing or using our website and/or mobile application (the “Services”), you agree to comply with and be bound by the following terms of use (“Terms”). If you do not agree with any part of these Terms, please do not use our Services.
1. Acceptance of Terms:
– These Terms constitute a legally binding agreement between you and TeleDoc. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
2. User Eligibility:
– You must be at least 18 years old or have parental consent to use our Services. By accessing or using the Services, you represent and warrant that you meet these eligibility requirements.
3. Account Registration:
– To access certain features of our Services, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
4. Service Usage:
– You agree to use our Services for lawful purposes only and in accordance with these Terms. You are responsible for ensuring that your use of the Services complies with all applicable laws and regulations.
5. Intellectual Property:
– TeleDoc owns all rights, title, and interest in and to the Services and all content displayed on the Services, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and data compilations.
6. User Conduct:
– You agree not to engage in any conduct that, in TeleDoc’s sole discretion, restricts or inhibits any other user from using or enjoying the Services.
7. Termination:
– TeleDoc reserves the right to terminate or suspend your account and access to the Services, in whole or in part, for any reason
8. Limitation of Liability:
– TeleDoc shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.
9. Governing Law:
– These Terms are governed by and construed in accordance with the laws of Nigeria. Any legal action or proceeding arising out of or related to these Terms or the Services shall be brought exclusively in the High Courts of Nigeria.
10. Account Deletion:
Account Deletion Request for TeleDoc
We respect your privacy and provide a seamless process for account deletion on TeleDoc. To request the deletion of your TeleDoc account, please follow these simple steps:
A. Log In:
Log in to your TeleDoc account using your credentials.
B. Account Settings:
Navigate to the “Account Settings” section within the TeleDoc App.
C. Delete Account:
Locate the “Delete Account” option within the settings.
D. Confirmation:
Confirm your decision by following the on-screen instructions.
Types of Data Deleted:
– Personal Information: Your name, contact details, and other personal identifiers.
– Medical Records: Any health-related information stored on your account.
– Usage Data: Information related to your usage of the TeleDoc App.
Retention Period:
– Upon your account deletion request, we’ll reach out to you for final confirmation, and then the specified data will be promptly removed from our system.
For any additional queries or assistance regarding account deletion, please contact our support team at: Compliance@teledoc.com.ng
Privacy Policy:
1. Information Collection:
– We collect personal information when you register for an account, use our Services, or communicate with us. This may include your name, contact information, medical data, information or history, and other details necessary for the provision of our Services.
2. Data Usage:
– Your information is used to facilitate doctor consultations, improve our Services, and personalize your experience. We may also use aggregated and anonymized data for analytics purposes.
3. Information Sharing:
– TeleDoc does not sell or share your personal information without your consent, except as required by law or as necessary for the provision of our Services.
4. Security Measures:
– We employ industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, and destruction.
5. Cookies:
– Cookies are used to enhance your browsing experience and provide certain functionalities. You can choose to disable cookies, but this may impact your ability to use certain features of the Services.
6. Third-Party Links:
– Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these third parties, and you should review their privacy policies before providing any information.
7. Policy Changes:
– We reserve the right to update our privacy policy to reflect changes in our data practices. Any changes will be effective immediately upon posting the revised policy.
8. Contact Information:
– For any inquiries about these Terms or our Privacy Policy, please contact us at Hello@teledoc.com.ng.
Privacy Policy:
Introduction
Welcome to TeleDoc! This Privacy Policy outlines how TeleDoc Technologies (“we”, “our”, “us”) collects, uses, and shares information about you (“users”, “you”) when you use our mobile application and services (“App”). We are committed to protecting your privacy and ensuring compliance with the requirements of Google Playstore and other app stores.
Entity Information
TeleDoc App is owned and operated by TeleDoc Technologies, located at 2 Osho Street, Opebi Ikeja, Lagos.
Privacy Policy Contact
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Email: Compliance@teledoc.com.ng
- Address: [2 Osho Street, Opebi Ikeja, Lagos]
Data Collection and Usage
Types of Data Collected
Personal Information:
- Name
- Email address
- Phone number
- Medical history and records
- Payment information
Sensitive Information:
- Health information
- Biometric data
Technical Information:
- Device information (e.g., model, operating system)
- App location & address
- App usage data
How We Use Your Data
- Provide Services: To provide and maintain our App and services.
- Personalization: To personalize your experience.
- Communication: To communicate with you about updates, security alerts, and support.
- Analytics: To analyze usage and improve our services.
- Compliance: To comply with legal obligations and protect your data.
Data Sharing
We do not sell your personal or sensitive data. We may share your information with:
- Service Providers: To assist in providing our services (e.g., payment processors, hosting providers).
- Healthcare Professionals: To facilitate consultations and provide medical care.
- Marketing & Advertising Platform: To create communication with our audience
- Legal Authorities: If required by law or to protect our rights.
Data Handling Procedures
Security Measures
We implement robust security measures to protect your data, including:
- Encryption of data in transit and at rest
- Regular security audits
- Access controls to restrict data access
Data Retention and Deletion
- Retention: We retain your data for as long as necessary to provide our services or as required by law.
- Deletion: You may request the deletion of your data by contacting us. We will delete your data within 90 days or much less, subject to legal requirements.
User Rights
You have the right to:
- Access your data
- Correct inaccurate data
- Request data deletion
- Withdraw consent for data processing
Compliance Checklist
- Linking: Our privacy policy is linked on our app’s store listing page and within the app itself.
- Entity Reference: This policy holds reference to TeleDoc Technologies.
- Clear Labeling: This document is clearly labeled as a privacy policy.
- Contact Mechanism: Users can contact us at Compliance@teledoc.com.ng for inquiries.
- Browser Accessibility: This policy is readable in standard browsers without plugins.
- Public Accessibility: This policy is available on an active, publicly accessible, and non-geofenced URL.
- Non-editable: This policy is non-editable.
- Data Disclosure: This policy comprehensively discloses how we access, collect, use, and share user data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and within our App. Your continued use of the App after any changes indicates your acceptance of the new Privacy Policy.
Conclusion
We are committed to safeguarding your privacy and ensuring the secure handling of your personal and sensitive data. If you have any questions or concerns, please do not hesitate to contact us.
Effective Date: July 1st, 2024
TeleDoc Technologies
2 Osho Street, Opebi Ikeja, Lagos
Compliance@teledoc.com.ng
OUR COMMITMENT:
We will be right there when you need us.
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Virtual Doctor Consultation
Connect with experienced Doctors online. (e.g. Neurologist, Obstetricians and Gynecologists, Psychiatrists, Dermatologist, Oncologist, Gastroenterologist, Ophthalmologist, Orthopaedist, Otolaryngologist, Cardiologist, Pediatrician, and many more.)
From the comfort of your home, you can book a virtual & video consultation with an experienced Specialist & doctor online through the TeleDoc App.
Access to Laboratory
Access nearby laboratory partners around you at a discounted rate whenever you conduct your medical tests.
Access to Pharmacy
Access nearby verified Pharmacy partners around you.
For Better Features & Experience
Download the App
Give your family the care they deserve. Unlimited consultations with Top & experienced doctors for your entire family.
